Digital Change Agent is a qualification course for HKs working in office, administration, sales and service. It was launched in 2019 by a partner circle of HK Capital and HK Privat, Nesta, Google.org and IVEKST. KPI Communications was responsible for the project management.
The goal of Digital Change Agent is to promote the development of skills for the future and thus ensure a continued inclusive and productive workforce in the 21st century. By preparing HKs with digital skills and thereby transforming them into Digital Change Agents, they can help create digital change in their workplace. The teaching is based on an ‘action plan’ which aims to equip the students with a clear plan on how they can streamline internal workflows, optimise data processes, provide better online customer service and much more. The course extends over five modules so that the students between the individual modules can implement and work specifically with their new learning in their workplace.